TPS Engineer
Applied Materials
Hwaseong-Lucestar, Korea, Asia

Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues. Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue. Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO’s to ensure data supports fix and follow up with communication to the field. Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.