Support/lead for customer warranty programs Perform customer quality manual reviews. Provides direct input and collects input from cross-functional teams as needed. Documents exceptions in draft responses for final management review and approval. Completes quality-related sections on customer surveys. Foster and proactively build customer relationships in the region through customer visits. Coordinated proactive visits to key customer accounts with sales representatives. Maintain compliance of NA Quality Systems (according to ISO & IATF), and support initiatives for common/standard quality procedures across the region. Implement quality strategy to support, contribute to, and integrate within the organization’s short and long-term business plan. Maintain and improve systems to measure performance against established standards/targets. Drive initiatives to improve customer satisfaction while driving down costs (COPQ, Scrap, Customer complaints, etc) Regional focal point to manage major customer issues. Interface with Product Engineering to ensure AQP tools are properly utilized and “quality at rate” is achieved with all new product development launches.