Customer Applications Specialist (Hybrid/Remote)
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Merck Electronics
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Tempe, USA, America

Open new doors at our strategic customers by developing and maintaining close relationships with key contacts to advance the identification of new product opportunities. Identify new product opportunities and applications, interpret technical requirements, and translate the opportunity requirements to the Market Manager and R&D for their evaluation. This includes quick, frequent, and proactive communications with the customer contacts regarding new material quote requests, RFIs, SDSs, container details, basic analytical, orders, tracking action items, and other information needed to promote and secure New PORs in Advanced Patterning Materials. Guide internal resources to support the customer’s information and data requirements to progress a new product from development to successful HVM ramp. The incumbent must act with urgency. Maintain notable credibility both externally and internally with a high degree of collaboration with customers, Patterning personnel (especially the Technology and Marketing functions) and country/regional Sales teams. Make use of sales skills and business acumen to promote our new materials to our strategic accounts and to work with our marketing group to prioritize internal R&D efforts based on future commercial potential. Utilize a high degree of influence and excellent communications skills to communicate customer requirements to the global organization and drive the response that our customers require from us to be mutually successful.

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