Keep all applications used in the Plant available, including installation, user support, monitoring, analysis, troubleshooting and correction. Maintain documentation of all applications available to everyone in the IT department, as well as user documentation. Analyze user requirements, procedures and problems to improve existing systems. Maintain and create documentation to request changes to applications, following the Corporate process. Work and coordinate any needs with application providers. Plan application capacity to ensure high availability. Develop/Maintain computer programs to store, locate, retrieve documents.