Responsible for monitoring the IT ticket queue and resolve tickets in a timely manner, Follow all corporate, regional, and local governance and security policy. Participate in the exchange of ideas and information within the department and encourage input from team members. Identify creative ways to reduce cost by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems, instituting automation), Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; properly prioritizing issues dynamically.