Responds to employee queries pertaining to People policies, employee handbook, employee benefits, and other People related matters. Assists specialists to manage People case management system, in dispatch case to other People workstreams in Service Now. Supports in Workday related enqueries such as system navigation, workflow and functionality.Support to end-users : Ensure an excellent level of service and support to end-users worldwide, both remotely and on sites. Answer users’inquiries regarding CRM (Dynamics CE), websites and digital tools. Assist the Digital team in the ongoing maintenance, testing and deployments. Provide technical assistance and support to users (by phone, e-mail, ticketing system and on site). Manage the ticketing platform and ensure good resolution of incidents both in terms of SLA and quality. Documentation : Create and maintain technical documentation. IT Infrastructure : Maintain record of dail problems, remedial action taken. Level 1 & 2 administration, maintenance, support and monitoring on existing digital infrastructure systems (Dynamics 365, CMS). Continuous improvement : Support the team during deployment and testing phases. Continuous improvement of cleansing and quality of digital platforms. Supports in preparing People related project documentation and tracking files. Assists in Knowledge Base document preparation. Participates and assists specialist in people processes improvements. Supports with the coordination of new hire orientations and other administration tasks. Writes employee communications and correspondence about updates in People policies and employee engangements. Supports with vendor coordination activity, assist in minute taking, sending calendar invites etc. Assists in Document filling.