Technical Account Manager – Aero & Defence
Ansys Optics
Tokyo, Japan, Asia

Establish a long term and sustainable relationship with the assigned accounts, by aligning Ansys’ solutions with the client’s key business initiatives; the Technical Account Manager is viewed by the customer as their Single Point of contact for all technical activities, Work collaboratively with the EAM, identify the necessary strategic long term and short term technical activities worldwide to achieve the overall sales goals with the agreement of the customer; procure the required resources worldwide from the Regional Technical, Training and Consulting teams to execute the activity Advanced professional role, focus on select account(s), primary point of contact for all technical engagements, expertise in mapping customer technical requirements to Ansys solutions in an industry vertical Work with the EAM to leverage proper technical resources to assist in the effort to expand the Ansys footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally. Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met, Ensure a close connection between the team and Ansys Development for effective response to all defects and enhancement requests, Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment, Participate and contribute to field-factory interlock on Ansys product enhancement and competitive solution positioning.