Manager IV, Technical Product Support (TPS) Engineer-(M4)-ETCH
Applied Materials
Xi'an, China, Asia

Responsible for managing completion of assignments, projects and programs arising from customer issues with Applied products. Ensures correct assignment of engineers to customer and product. Reviews and monitors action plans to close issues to ensure customer satisfaction. For multiple products in a region, or for one global customer. Generates region-wide or global report to highlight customer top issues and action plans to close. Influences Engineering to prioritize and close customer related design issues Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents to customers. Assists Sales & Marketing in responding to Customer specials, RFQs and technical presentations as needed. Ensures that customers are appraised of technical improvements available for the installed base . Interfaces with CAT and Engineering to troubleshoot process design and hardware design related issues. Leads multi-tool ramp installation support at remote sites. This will include system level installation, local CE leadership, all issue escalation and management.