CS Service Coordinator
Icheon, Korea, Asia

SMS(Service Management System) Call Handling support – Manage all SO from opening to closing including backend process in the Finance, SMS Timewriting support – Manage Timewriting process for timely input and correction, till approval, Training / guide CS engineers on Call handling and Timewriting User acceptance test (UAT) and Project item to be implemented in PRD, Billable labor / part management, All billable labor / material process, price adjustment, quotation, return part handing, etc till billing process in the Finance. CAM(Configuration As Maintained) backlog management – Monitor CAM backlog and update machine configuration by following the procedure.