Job description:
Luceda Photonics is a leading company in innovative photonic design software solutions, empowering engineers, and researchers to design, simulate, and optimize photonic integrated circuits (PICs).
As we continue to make an impact in the fast-growing high-tech field of integrated photonics, we are looking for a highly skilled and customer-focused individual to coordinate and be the prime contributor to Luceda Academy, the beating heart of our learning ecosystem.
Luceda Academy isn’t just a learning platform. From mastering the basics to discovering advanced functionalities, this is where our customers begin their learning journey and unlock the full potential of the Luceda Photonics Design Platform for their PIC designs.
Responsabilities:
The core responsibility of this role is to take ownership of our customers’ journey through our software, and therefore of our training platform, Luceda Academy. This entails several different skills:
1. Strategic vision:
Collaborating closely with our Product Manager and Product Marketing Manager to translate our product roadmap and product marketing strategy into a coherent story and actionable plans for Luceda Academy.
Managing stakeholders across various functions, including customers, sales, marketing, and development.
2. Operational coordination:
Organizing, prioritizing, and ensuring timely implementation of examples and tutorials.
Collaborating with the development team to ensure new software features are well documented with relevant examples.
3. Content implementation:
Creating and implementing examples, tutorials and educational content within Luceda Academy.
Reviewing and supporting the work of other team members.
Working with experts in the field (inside and outside Luceda) to produce high quality in-depth application-based tutorials.
4. Customer training and support:
Delivering training sessions to our customers, ensuring they maximize the benefits of our software and learning from their experience.
Providing exceptional support through our helpdesk.
Continuously learning from customer needs through training and support to identify improvement points for Luceda Academy.
Requirements:
– You have a Master’s degree (or higher) in electrical engineering, photonics, or a related field.
– You have 4+ years of work experience in a field related to integrated photonics.
– You have a hands-on mentality with strong organizational skills and attention to detail.
– You have proficiency in coordinating complex projects with multiple stakeholders and driving successful outcomes.
– You have the ability to learn quickly and work effectively independently.
– You have the ability to challenge the status quo and think creatively.
– You have exceptional English communication skills, both written and spoken.
– You have familiarity with programming languages (e.g. Python) and a passion for coding.
Additional skills (desirable):
– Familiarity with photonic design tools or related software.
– Experience in creating digital learning paths.
– Previous experience in copywriting English text.
– Prior experience in a high-tech and international work environment
Benefits:
– An international team-oriented company that values diversity, open communication, and curiosity.
– Your work arrangements will be flexible to support your work-life balance! You’ll have the possibility to work remotely for up to 3 days in a 40-hour working week.
– The flexibility of working in a small-sized company! You’ll have the chance for personal and professional growth based on your interests and gain more responsibilities over time.
– We’re all about learning and development! You’ll have the opportunity to work at the intersection of many exciting high-tech engineering fields and learn about them.
– Your impact will be felt right away! You will be able to make a fast impact, working with renowned customers in their use cases.
– Get ready to work with talented professionals and exchange ideas!
– You’ll be able to experience a strong collaborative work environment with a focus on teamwork and open communication.
– An attractive and competitive salary.
– Comprehensive hospitalization insurance to safeguard your well-being.
– Complementary pension plan.